General policy: If you are unable to keep your appointment, please call us at least 24 hours in advance to reschedule or cancel so we may help another patient that may need treatment. Our veterinarian-client-patient relationship is based on mutual trust and respect. We provide multiple reminders of appointments via email and text for all appointments.
Late arrival policy: We ask you to arrive 5 to 10 minutes prior to your scheduled appointment time to complete any need forms and get your pet it’s full exam time. We give a grace period of 10 minutes for any unforeseen delays you may encounter during travel to the clinic. If you arrive past 10 minutes late, we will offer options of being seen as a work-in, a drop off exam, or rescheduling as our schedule permits. We strive to ensure each client and pet is seen in a timely manner and appreciate you on time arrival. Clients who have three or more late arrivals for appointments will not be allowed to schedule further appointments and can only be seen as emergencies or drop off appointments. Additional fees will apply.
Cancellation policy: If you need to cancel an appointment, please call our office at least 24 hours in advance. If you reach us after hours, please leave a message on our voicemail so we can change our schedule appropriately. Early cancellation allows us to get other patients needed care.
No-show policy: A no-show is a client who misses an appointment without first cancelling. Anyone missing an appointment will be required to prepay the exam fee when rescheduling. When this prepaid appointment is kept, then the fee will be applied to the invoice. If the prepaid appointment is not kept, the fee will be forfeited. If you miss three appointments, we will terminate our veterinarian-client-patient relationship.
Thank you for your understanding with these policies so we can provide better care for all or our clients and patients